1. Delete from the app (fastest)
If you still have the app:
- Open Pharmacist's Plus and sign in.
- Go to Account, then settings, and choose Delete my account.
- Confirm with your password. You may delete immediately, or schedule deletion with a 14-day period you can cancel.
2. Request deletion on this page
If you uninstalled the app, or cannot sign in, send a request below. We will verify it is your account, then delete the data. Do not send your password or PIN.
3. Data we delete
When deletion is completed we remove:
- Your account, name, email, phone number, and pharmacy profile details
- Identity photos (personal ID and syndicate card) and photos you uploaded for loyalty activities
- Points, streaks, badges, tier progress, learning history, and reward redemptions
- Device tokens used for notifications, and sign-in sessions
Uninstalling the app from your phone does not delete your account. You must use the in-app flow or this form.
4. Data we may keep
After deletion we do not keep your name, email, photos, or other personal details. We may keep only:
- A record that a deletion happened, using a one-way hash (not your actual email) and the date, so we can prove the request was completed and help prevent abuse
- Information we must keep for a limited time if Egyptian law requires it
That leftover record cannot be used to contact you or rebuild your profile.
5. How long it takes
In-app deletion is immediate, or after the 14-day period if you choose it. Web requests are usually completed within 14 days after we confirm the account. We will email you at the address you provide. Deletion cannot be undone once it is finished. Loyalty points have no cash value and are removed with the account.