1. Who we are
Pharmacist's Plus (“we”, “us”, “our”) operates a loyalty and learning program for licensed pharmacists and authorized pharmacy staff. This Privacy Policy applies to the Pharmacist's Plus mobile application and to these public pages (privacy policy and support).
Questions about privacy: info@pharmacistsplus.com or our support form.
2. Who this app is for
The app is a professional loyalty program. It is available only to licensed pharmacists and authorized pharmacy staff in the Arab Republic of Egypt who are at least 21 years old. Registration is reviewed before an account can be used.
Pharmacist's Plus is not a shop, does not sell goods through the app, and does not provide medical advice, diagnosis, or treatment.
3. Information we collect
We collect only what we need to run the program, verify eligibility, and support your account.
Account and identity
- Name, email address, and mobile number
- Pharmacy name, address, and governorate
- Password and profile PIN (stored in a protected form, not as plain text)
- Language preference (Arabic or English)
Program activity
- Loyalty activity submissions, including photos you upload for review
- Points, streaks, badges, tier progress, and reward redemptions
- Learning Hub activity (articles, videos, games, quizzes)
- Referral codes you share or use
- Support messages you send to us
Device and usage
- Device type, operating system, app version, and approximate diagnostics needed to keep the app working
- Push notification token, if you allow notifications
- IP address and basic log data when you use the app or these web pages
We do not ask for payment card details in the app. Loyalty points have no cash value.
4. How we use information
- Create and secure your account, including eligibility review
- Operate the loyalty program: points, streaks, tiers, badges, and rewards
- Review loyalty activity submissions you send us
- Provide learning content and record completion
- Send service messages (for example, account approval, activity status, password reset)
- Send optional push notifications if you enable them
- Respond to support requests and protect the program against fraud or abuse
- Meet legal obligations and keep the service reliable
- Improve the app using aggregated or diagnostic information
We do not sell your personal information. We do not use your data to show third-party advertising in the app.
6. Third-party services
The app uses infrastructure providers, including:
- Google Firebase Cloud Messaging to deliver push notifications on devices that allow them
- Cloud hosting, database, and file storage for the app and submitted photos
- Email delivery for account and support messages
Those providers process data on our instructions. Their own privacy terms may also apply to the technical processing they perform.
7. How long we keep information
We keep personal data only as long as needed to operate your account, review activity, provide rewards, resolve disputes, and meet legal or accounting duties. If you delete your account, we remove or anonymize personal data associated with it, except where we must retain a limited record (for example, to complete a deletion request, prevent fraud, or comply with law).
Verification photos and activity photos are kept for program administration and then deleted or restricted according to the same rules.
8. Security
We use industry-standard measures such as encrypted connections (HTTPS), access controls, and protected storage for credentials. No method of transmission or storage is completely secure. Please keep your password and PIN confidential and tell us if you think your account was used without permission.
9. Your rights
Subject to Egyptian law, you may:
- Access the personal data we hold about you
- Ask us to correct inaccurate information
- Export a copy of your data from the app (claims/activity history, redemptions, profile, streak and tier history)
- Request deletion of your account and associated data
- Withdraw optional permissions (for example, camera or notifications) in your device settings; some features will then be unavailable
To exercise these rights in the app, use Account settings, or contact info@pharmacistsplus.com.
10. Account deletion and data export
You can export your data or delete your account from the app. Deletion removes your account, profiles, submitted photos, points, and related history. You may choose an immediate deletion or a 14-day grace period that you can cancel before it completes. This cannot be undone after deletion is finished. If you no longer have the app, use our account and data deletion page.
11. Children
Pharmacist's Plus is not directed to children. Eligible users must be at least 21. We do not knowingly collect personal information from anyone under 13 (or under 21 for this program). If you believe a minor created an account, contact us and we will delete it.
12. International processing
The program is intended for users in Egypt. Some service providers may process data on servers outside Egypt. Where that happens, we take steps appropriate under applicable law so that your information remains protected.
13. Cookies and similar technologies
The mobile app does not use advertising cookies. These web pages may use strictly necessary cookies or similar storage so the page can remember your language choice. We may use basic diagnostics to keep the service working. We do not use this site for third-party ads.
14. Notifications
If you enable notifications, we may send messages about your account, activity review, learning content, and program updates. You can turn notifications off in the app or in your device settings at any time.
15. Changes to this policy
We may update this Privacy Policy. The “Last updated” date at the top will change. For material changes we will notify you in the app or by email when required. Continued use after an update means you accept the revised policy.
16. Contact
Privacy and support: info@pharmacistsplus.com
Or send a message through the support form.
This policy is governed by the laws of the Arab Republic of Egypt.